Custom CRM Development in Ireland

A first version of a custom CRM usually costs between €3,000 and €8,000. A mid-sized system with more users, reports and connections to other software is typically €8,000 to €12,000, depending on complexity, and larger builds start at €15,000. Because you own the finished system, you aren't paying a monthly licence fee per user for the software itself.

If your sales process is fairly standard, an off-the-shelf CRM is usually the better and cheaper place to start, and we'll tell you that honestly. A custom CRM makes sense when you're bending a packaged CRM to fit, paying for features you never use, or still copying customer details between spreadsheets, email and other tools by hand. Many businesses start with an off-the-shelf product and only move to a custom system once they've outgrown it.

There's no single best CRM, because the right one depends on how you find, sell to and look after your customers. For a small business with a simple sales process, a well-known off-the-shelf CRM is often the sensible choice. If your work revolves around jobs, contracts, site visits or anything specific to your trade, a CRM built around your own process can save more time than a generic one.

We build the CRM around how you already work, usually starting with customer and contact records, a full history of calls, jobs and orders, and follow-up reminders so nothing slips. From there we can add quotes and invoices, sales tracking, reports on the figures you actually look at, and connections to your email, website or accounts package. You start with the parts that matter most and add the rest in stages.

A first version of a custom CRM usually takes 4 to 8 weeks. Bigger systems start the same way and then grow in stages over the months and years that follow, as you see what your team uses most. You can start using the first version while further features are being built.

Usually, yes. We've built systems that read data from incoming emails, export billing figures to an external billing system and take payments through Stripe, and your CRM can work alongside accounting packages such as Xero or QuickBooks. We look at the tools you already use in the first conversation and plan the connections from there.

Yes. We've built an iPhone app for a heating and plumbing business that tracks every job with the customer's details, labour and materials, and issues quotes and invoices at the tap of a button. We can also build in GPS location tracking, barcode and QR code scanning with the phone camera, and offline working that syncs when staff are back in coverage.

Yes, that's one of the most common starting points for a custom CRM. We move your customers, contacts and history into one central database with simple screens for searching, updating and reporting. If you're coming from another CRM, a spreadsheet export from that system is usually where we start.

You do. You own both the source code and the data, so you're never locked in. Systems are built on Google Cloud with data held in an EU region and backed up every night to separate off-site storage, and we'll sign a GDPR data processing agreement when you ask.

Yes. We're based in County Kildare and work with businesses across Ireland and Northern Ireland. You deal with one person from start to finish, the person who builds and supports your CRM, and most of the work happens over video calls and shared screens.