Never Miss Another Website Enquiry – Meet NatterNinja
NatterNinja is an AI assistant for your website that chats with visitors, answers their questions and captures leads, even when you’re up a ladder, in a session or off for the evening.
What is NatterNinja?
NatterNinja is an AI website assistant that lives on your site. It’s trained on your own business content, so when a visitor has a question it can answer in your words, explain what you do, and nudge them towards booking, calling or buying.
Most small business websites just sit there. A visitor can’t find the answer to a simple question and leaves. If you run a one person business you can’t answer the phone while you’re with a client or on a job, and plenty of people won’t ring or fill in a contact form anyway. NatterNinja gives those visitors a friendly way to ask, at any hour.
NatterNinja is built and run by GBA Solutions, a small bespoke software company in Ireland. It was designed with Irish small businesses in mind, from tradespeople and therapists to salons, consultants and driving instructors.
You can try it right now. NatterNinja is the chat assistant in the corner of this page, answering questions about GBA Solutions.
The Problems NatterNinja Solves
Enquiries arrive while you’re busy
When you’re on site, in the van or in the treatment room, you can’t answer every call. NatterNinja keeps responding while you work, so visitors get an answer straight away and you follow up when you’re free.
Some visitors won’t ring or fill in a form
Not everyone is comfortable picking up the phone, and some people are nervous or new to what you offer. A chat gives them a gentler way to ask a question while the idea is still on their mind.
Your website reads like a brochure
Instead of scrolling and guessing, visitors can simply ask. Common questions about services, lead times, what to expect and how to book get answered on the spot.
You don’t know what people are looking for
NatterNinja shows you what visitors ask that isn’t covered on your site. You can use that to update your pages, your services or your quotes.
Who NatterNinja Is For
- Tradespeople
- Wellness therapists
- Mental health therapists
- Driving instructors
- Salon owners
- Consultants
- Solo and small businesses that can’t answer every call
For tradespeople
While you’re fitting a kitchen or quoting a job, NatterNinja answers the everyday questions about lead times, the types of work you do, what’s included and where you work. It won’t guess prices or give exact quotes unless you’ve listed them on your site, and it can point people to your contact form or collect a few details for you to follow up.
For wellness therapists
While you’re with a client, your assistant can explain your treatments, how long a session lasts, what to wear and how to book, using your own descriptions. It shares the information on your website and doesn’t give health advice, which helps reassure first time clients without any pressure.
For mental health therapists
The Headspace Haven demo shows how NatterNinja can sensitively handle enquiries about therapy sessions, your approach and confidentiality concerns. You choose the tone and can block topics you’d rather it didn’t discuss.
For driving schools
The Roadmasters Academy demo shows the assistant helping with lesson bookings, pricing questions and information about preparing for the driving test. Learners often have the same handful of questions, and NatterNinja can answer them at any hour.
How Setup Works
A setup wizard guides you through every step. You don’t need any technical experience, and you’ll be up and running in about 10 minutes.
Set up your business
Enter your business name and website address, and NatterNinja handles the rest.
Build the knowledge base
NatterNinja scans your website so your assistant knows about your services, prices, FAQs and anything else you’ve written there.
Choose its personality
Pick how your assistant sounds, whether that’s friendly, formal or fun, and customise how it talks to visitors.
Style the widget
Set the colours, the position on the page and the welcome message so it fits your website.
Go live
Paste one short snippet of code into your site, or ask for it to be done for you, and your assistant starts chatting with visitors straight away.
What NatterNinja Does
Trained on your website
Answers come from your own content, so they reflect your business rather than generic replies. If your site lists what you do, rough pricing or FAQs, that’s all it needs to start.
Sounds like you
Choose a friendly, formal or fun personality. Your assistant replies in your style, like a helpful receptionist would.
Open 24/7
It responds day and night, with no breaks and no sick days.
You stay in control
From your dashboard you can set boundaries, edit or block responses and topics, adjust the tone and update information at any time.
Lead capture when you want it
You decide whether it collects a name or phone number. It never asks for personal details unless you set it up that way, and messages come straight to you.
Points people to the next step
It doesn’t take bookings directly, but it can send visitors to your booking page or contact form, or collect a few details so you can call them back.
Shows you what people ask
See which questions come up most, including ones your website doesn’t answer, and improve your content as you go.
Works on almost any website
It works on almost any site, even a simple one page website, with a single line of code. You don’t need a booking system.
Mobile friendly
The chat works on phones, tablets and desktops, and it’s designed to feel smooth on small screens, where most of your visitors will be.
Check out Our Demos
We've put together four fictitious businesses with their own personalities and knowledge bases, so you can see how NatterNinja works ‘in the wild’.
NatterNinja compared with a contact form and phone number
Here’s how a website with NatterNinja compares with the usual setup of a contact page and a phone number.
| The usual way | With NatterNinja | |
|---|---|---|
| Answering questions | Visitors have to search your pages or wait for you to reply. | Visitors ask in their own words and get an answer from your content straight away. |
| Out of hours | Calls go unanswered and forms wait until you’re back. | Your assistant responds 24/7, whether you’re working, sleeping or on the go. |
| Shy or nervous visitors | Some people won’t ring or fill in a form, so they leave. | A chat gives them a gentler, low pressure way to ask. |
| Repeat questions | You answer the same questions about lead times, prices and bookings again and again. | The everyday questions are handled for you, and you follow up on the real enquiries. |
| Knowing what people want | You can’t see what visitors were looking for when they left. | You see what people ask, including gaps in your website, and can update it. |
| Setup | Nothing to set up, but nothing working for you either. | About 10 minutes with a setup wizard and one line of code. |
Your Data and Your Visitors
- NatterNinja doesn’t track visitors or store any personal data unless you specifically choose to capture leads.
- You decide what it collects, and it never asks for sensitive personal information.
- Anything a visitor shares is secure and only visible to you, and nothing shared is made public.
- The assistant is clearly shown as your assistant, so visitors know they’re not messaging you directly.
NatterNinja Pricing
Free
Free
Up to 10 conversations a month
Tier 1
€10 a month
Up to 100 conversations a month, with a weekly email summary
Tier 2
€15 a month
Up to 300 conversations a month, with usage insights
Every account starts with a 14 day free trial, and no card is needed. After that you’re automatically put on the right plan for your usage.
Common questions about NatterNinja
How much does NatterNinja cost?
NatterNinja has a free plan for up to 10 conversations a month, Tier 1 at €10 a month for up to 100 conversations, and Tier 2 at €15 a month for up to 300 conversations. Every account starts with a 14 day free trial with no card needed, and you’re automatically put on the right plan for your usage.
What is an AI website assistant?
An AI website assistant is a chat window on your website that answers visitors’ questions in plain conversation. NatterNinja is one built for small businesses. It’s trained on your own website content, so it answers about your business in your tone and can guide visitors towards booking, calling or buying.
What kind of businesses is NatterNinja for?
NatterNinja is aimed at therapists, tradespeople, salon owners, consultants, driving instructors and any solo or small business that wants to engage customers without being glued to a screen. It’s built and run by GBA Solutions in Ireland with Irish small businesses in mind.
How does NatterNinja know what to say?
NatterNinja scans your website and uses your business details to build its knowledge base. If your site lists your services, rough pricing or FAQs, that’s all it needs to start answering questions. It sticks to what you’ve written rather than making things up.
Can I set up NatterNinja myself?
Yes. A setup wizard takes you through adding your business, building the knowledge base, choosing a personality and styling the chat widget. It takes about 10 minutes, and going live is a matter of pasting one short snippet of code into your site, or having it done for you.
Will NatterNinja work with my existing website?
NatterNinja works on almost any website, even a simple one page site, and you don’t need a booking system. You add it with one line of code, or it can be done for you.
Can I control what NatterNinja says?
Yes. You choose the tone, set boundaries, and can edit or block responses and topics from your dashboard at any time. You can also update the information it uses whenever your business changes.
Will NatterNinja give out prices or quotes?
NatterNinja won’t guess prices. It only shares prices you’ve clearly listed on your website and won’t give exact quotes unless you’ve added them. For anything more specific, it can collect a few details so you can follow up.
Can NatterNinja take bookings?
NatterNinja doesn’t take bookings directly. It can send visitors to your booking page or contact form, or collect a name and number for a callback, which cuts down on back and forth messages.
Is NatterNinja GDPR compliant?
NatterNinja’s own site says it is GDPR compliant. It doesn’t track visitors or store any personal data unless you specifically choose to capture leads, and anything a visitor shares is only visible to you.
Will customers think they’re talking to me?
No. NatterNinja is clearly shown as your assistant, not as you, but it still sounds natural and helpful, so visitors feel looked after while you’re busy.
Does NatterNinja work on mobile phones?
Yes. NatterNinja works on phones, tablets and desktops. Most visitors browse on their phones, so it’s designed to feel smooth and natural on small screens.
Want to know if NatterNinja is right for you?
Have a look at natterninja.com, or get in touch and we’ll talk you through it.